Question 1

How do I restore old photos using RetroFix?

Accepted Answer

Simply upload your photo to RetroFix, select the restoration option you need (such as colorization, scratch removal, or face enhancement), and let our AI work its magic. Results are ready in seconds. You can then download the restored photo directly to your device.

Question 2

Is there a free version?

Accepted Answer

Yes! RetroFix offers a free tier with generous usage limits. You can restore a limited number of photos each month at no cost. Premium features and unlimited restorations are available via in-app purchase.

Question 3

How can I get the best results?

Accepted Answer

For optimal results, use high-quality scans of your original photos when possible. Ensure good lighting and avoid blurry images. Our AI works best with clear, well-lit photos. The better the input quality, the more impressive the restoration results will be.

Question 4

How do I combine two photos?

Accepted Answer

Use our Joint Portrait feature to combine two photos into one. Upload both images, and our AI will seamlessly merge them while maintaining natural lighting and color balance. This is perfect for creating family portraits from separate photos.

Question 5

Can I use this on iPad or MacBook?

Accepted Answer

RetroFix is currently available as a mobile app for iOS devices including iPhone and iPad. While we don't have a native Mac app yet, you can use the iPad version on your MacBook with Apple Silicon via the App Store.

Question 6

Can it remove dust or creases?

Accepted Answer

Yes! RetroFix can automatically detect and remove dust, scratches, creases, and other physical damage from old photos. Our advanced AI algorithms can repair torn areas and restore missing sections of your photographs.

Question 7

Can I retouch faces in old portraits?

Accepted Answer

Absolutely! Our face enhancement feature can improve facial details, fix blurriness, and enhance features in old portraits. The AI carefully preserves the original likeness while improving clarity and detail.

Question 8

Can it enlarge photos without losing detail?

Accepted Answer

Yes, RetroFix includes an HD upscaling feature that can enlarge photos up to 4x their original size without losing quality. This is perfect for creating high-resolution prints from old, low-resolution photographs.

Question 9

How long does restoration take?

Accepted Answer

Most photo restorations are completed in just a few seconds! More complex restorations with multiple enhancements may take up to a minute. You'll see real-time progress as your photo is being restored.

Question 10

Can faded B&W photos be restored?

Accepted Answer

Yes! RetroFix excels at restoring faded black and white photos. We can enhance contrast, restore faded details, and even colorize B&W photos to bring them back to life with realistic, natural colors.

Question 11

Why was I charged during the free trial?

Accepted Answer

If you didn't cancel at least 24 hours before the trial ended, your subscription auto-renewed.

To cancel:
• iOS: Settings > Apple ID > Subscriptions
• Android: Google Play Store > Profile > Payments & subscriptions

Question 12

How can I request a refund?

Accepted Answer

Refunds are handled by your platform:

• iOS: reportaproblem.apple.com → select RetroFix → request refund
• Android: play.google.com/store/account → Order History → Request refund

Processing times vary by platform policy.

Question 13

Can I switch subscription plans?

Accepted Answer

Yes, you can change plans:

• iOS: Settings > Apple ID > Subscriptions > RetroFix
• Android: Google Play Store > Profile > Payments & subscriptions > RetroFix

Make changes at least 24 hours before renewal.

Question 14

Is there a limit to restored photos?

Accepted Answer

Paid plans include unlimited restorations. Free trial users may have limits on save resolution or processing speed.

Question 15

Do restored images have watermarks?

Accepted Answer

No. All images—free trial or subscription—are watermark-free and ready for sharing or printing.

Question 16

"Check Internet Connection" error?

Accepted Answer

Try these steps:

• Toggle between Wi-Fi and mobile data
• Disable VPNs or firewalls temporarily
• Restart the app
• Reinstall from App Store or Google Play
• Send a support request from app settings

Question 17

Photo won't save?

Accepted Answer

If you see a "Save Error":

• Verify RetroFix has photo storage permissions
• Try saving again
• Reinstall the app if issues persist

Question 18

Photo looks the same after restoration?

Accepted Answer

If changes are subtle:

• Try higher AI Power settings
• Apply additional tools (colorization, enhancement)
• Some photos are already well-preserved and may show minimal change

Question 19

App crashes or freezes during restoration?

Accepted Answer

Troubleshooting steps:

• Free up device storage space
• Close other running apps
• Update RetroFix to the latest version
• Restart your device

Question 20

How do I cancel my subscription?

Accepted Answer

To cancel your subscription:

• iOS: Settings > Apple ID > Subscriptions > RetroFix > Cancel Subscription
• Android: Google Play Store > Profile > Payments & subscriptions > RetroFix > Cancel subscription

Your subscription will remain active until the end of the current billing period.

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